Star Air Flight Ticket Cancellation & Refund Policy (S5): Complete Guide

Every airline applies specific rules to manage cancellations fairly. The Star Air Ticket Cancellation Policy defines clear conditions about when and how you can cancel your ticket.

Fare rules explained simply:

• Each ticket type (Saver, Flexi or Business) has its own set of cancellation conditions.
• The cancellation charge depends on when you cancel the ticket.
• Refunds are issued only for eligible fares and exclude service fees or add-ons like meals and seat selection.
• Government taxes and airport charges are refundable even if the fare is non-refundable.

If you booked your ticket through Flightsmojo, these same rules apply, but the Flightsmojo Trip Shield gives you an added advantage — it helps recover costs that standard airline rules might not cover.

Cancelling your flight online is the quickest way to process a refund. Here’s how you can do it using the Star Air Ticket Cancellation Policy:

Follow these steps carefully:

• Visit the official Star Air website – https://starair.in.
• Click on the Manage Booking tab at the top of the homepage.
• Enter your booking reference (PNR) and the last name of the passenger.
• Select the flight you want to cancel.
• Tap on the Cancel button and confirm the reason for your cancellation.
• Review the cancellation fee displayed before confirming.
• If required, pay the applicable cancellation charges online.
• Once the process is complete, you’ll receive a confirmation email for your cancelled ticket.

The entire process usually takes less than five minutes and you can track your refund status anytime.

For passengers who prefer personal assistance or face issues online, the Star Air Ticket Cancellation Policy also allows offline cancellation through the customer care helpline.

To cancel offline:

• Dial Star Air customer support at +91 99705 55111 or +91 22 50799555.
• Select your preferred language (1 for English, 2 for Hindi).
• Follow the IVR options to connect with a live representative.
• Provide your booking details and request cancellation.
• The agent will process your appeal and you will get an email confirmation shortly after.

Offline cancellation is ideal for travellers who made group bookings or those with complex itineraries requiring manual verification.

Understanding the cancellation fee is very important as before you confirm the process. The Star Air Ticket Cancellation Policy sets the fee based on when you cancel your booking:

Standard cancellation charges:

• You won’t incur any charges for cancelling your flight within 24 hours of purchase, as long as the scheduled departure is at least seven days after the booking date.
• If you cancel more than 72 hours before departure, the cancellation fee is INR 2500–3000 per passenger.
• For cancellations between 2 and 72 hours before departure, the fee ranges between INR 3000–3500.
• Cancelling within 2 hours of departure forfeits the full fare, meaning no refund is issued.

These fees are deducted from your base fare and fuel surcharge while all other taxes are refundable.

One of the most useful parts of the Star Air Ticket Cancellation Policy is the 24-hour free cancellation rule.

Here’s how it works:

• If you cancel your Star Air ticket within 24 hours of booking, you get a full refund without any penalty.
• This benefit applies only if your departure date is seven days or more away from the booking date.
• The refund is processed back to your original payment mode within five to seven working days.

This rule ensures peace of mind, especially for travellers who book early but later change their travel schedule.

The refund procedure under the Star Air Ticket Cancellation Policy is transparent and easy to track.

Refund timeline and process:

• After cancellation, the refund is automatically initiated to the same account or card used for payment.
• It may take 5–7 business days for the amount to reflect on your bank account as  depending on your payment method.
• If your booking was made through Flightsmojo, the refund status can be tracked directly from the My Bookings section of your account.
• In rare cases of delay, you can contact either Flightsmojo support or Star Air customer service for resolution.

Refunds include the remaining balance after deducting applicable cancellation charges. If the fare was non-refundable, you may still receive government taxes back.

The Star Air Ticket Cancellation Policy includes several important conditions passengers must remember:

Key points:

• You must cancel your booking at least two hours before departure to qualify for any refund.
• If you miss the flight without cancellation, 100% of the fare is forfeited.
• Tickets booked through third-party agencies like Flightsmojo can only be cancelled through the same platform.
• Certain promotional or discounted fares may have stricter cancellation terms.
• If the flight is cancelled by the airline itself, a full refund or free rebooking is offered.

Always review your ticket’s fare conditions before confirming while the booking to avoid unexpected deductions.

The Flightsmojo Trip Shield is an additional protection plan designed to make your travel worry-free. It acts as a safety net that works alongside the Star Air Ticket Cancellation Policy which giving you extra security in unexpected situations.

Benefits of Flightsmojo Trip Shield:

• Covers cancellation fees due to emergencies or unforeseen situations.
• Protects travellers from losing the entire ticket amount in case of last-minute cancellations.
• Offers quick claim processing directly through Flightsmojo’s customer support channel.
• Provides peace of mind for frequent travellers who value flexibility.

Example: If you cancel your Star Air ticket just before departure because of an emergency, the airline might not refund the fare. However, if you purchased Trip Shield, Flightsmojo will help recover the eligible amount under its protection coverage.

In essence, Trip Shield turns a non-refundable situation into a manageable one.

Travel flexibility is vital in today’s fast-paced world. The Star Air Ticket Cancellation Policy gives passengers full control over their bookings with transparent rules, quick refund procedures and flexible timelines. By understanding these policies, you can plan better and avoid unnecessary costs.

When booking through Flightsmojo, passengers gain an extra advantage. The Trip Shield ensures peace of mind even when plans go off track. Together, Star Air’s clear cancellation system and Flightsmojo’s travel protection make every trip safer and more manageable.

Whether you’re a frequent traveller or an occasional flyer, knowing the Star Air Flight Ticket Cancellation Policy thoroughly ensures your travel experience remains smooth, even when life takes an unexpected turn.