Qatar Airways Flight Cancellation Policy 2025 | Complete Passenger Guide

Your cancellation rights depend on:

• Ticket type (refundable, non-refundable, award ticket)
• Where you booked (directly with Qatar Airways or through an agent like FlightsMojo)
• When you cancel (before departure or after no-show)
• Travel class and route (fees may vary)
• Special conditions (illness, death, visa denial, force majeure)

Tip: Always check the fare rules shown on your e-ticket. They decide your eligibility for refunds or changes.

1. Refundable Tickets

• Can be cancelled anytime before departure.
• A cancellation fee may apply, depending on cabin class and route.
• Refund amount will go back to your original payment method.
• For group bookings, cancelling online usually applies to everyone. For single-person changes, contact the airline or your travel agent.

2. Non-Refundable Tickets

• These fares are cheaper but stricter.
• If cancelled, the base fare is not refunded.
• In some countries, surcharges (YQ/YR) may still be refunded if required by law. Supporting documents may be needed.
• Taxes on unused flights may also be refunded.
• If changed to a refundable fare, the original base fare and YQ/YR remain non-refundable.

3. Award Tickets

• Refunds are possible but fees apply.
• Miles can be redeposited back into your account after paying a service fee.
• Taxes paid in cash are refunded separately.

4. Special Cases (Refunds Allowed)

Refunds may be allowed if:

• Qatar Airways cancels or delays a flight.
• A passenger or close relative is diagnosed with a terminal illness (medical proof needed)
• Force majeure events (storms, earthquakes, strikes, wars, etc.) stop the flight.
• Visa is refused by the Qatar authorities.
• Ticketing/system errors occur.
• The passenger is denylisted by the airline.

• If you don't cancel before departure and miss your flight, Qatar Airways charges a no-show fee.
• Only one fee applies: either cancellation or no-show whichever is higher.
• Refundable tickets lose more value after a no-show.
• If you miss your flight because of Qatar Airways' fault, no-show fees are waived.

Tip: Always cancel before departure to protect your ticket value.

If Qatar Airways cancels your flight tickets due to operational problems, weather or technical issues, you can choose:

• A full refund of the unused ticket or
• Free rebooking on the next available Qatar Airways flight

Extra services like meals or hotels are covered under their disruption policy, not cancellation rules.

Refund Process

• Refund requests must be made through Qatar Airways offices, their website or your travel agent.
• Refund amount will go back to your original payment method
• Processing times depend on banks and card issuers.
• Service extras (baggage, lounge, seat fees) may not always be refundable.

Refund validity:

• 12 months from ticket issue (if unused)
• 12 months from the first flight date (if partially used)

Refunds beyond 12 months allowed only if:

• Required by local law or
• Passenger dies (with valid proof)

Sometimes passengers are already checked in but later request changes or refunds. In such cases:

• If your ticket coupon shows 'Airport Control (A)' or 'Checked-in (C)', you must be offloaded before rebooking, refunding or exchanging your ticket.
• Simply cancelling the segment will not offload you and it may count as a no-show.
• If you checked in online: offload must be done online (qatarairways.com).
• If you checked in at the airport: offload must be done by the airport team.

Important: Offloading must be done at least 3 hours before departure. If not, the ticket becomes invalid and cannot be changed or refunded, you'll need to buy a new ticket.

• If a fare is non-refundable, no part of the fare or YQ/YR is refunded.
• Adults, children and infants with their own seat pay the same penalties.
• Infants without a seat don't pay cancellation or no-show charges.
• Change and no-show fees are non-refundable.
• Tickets used out of order (wrong sequence) or beyond the turnaround point cannot be refunded.
• If you cancel after the ticket's validity expires, no refund is given.
• If a ticket was reissued many times, the highest cancellation fee applies.
• When combining two fare types (like Promo + Flexi), the stricter rule applies.
• If you are denied boarding due to invalid travel documents, normal fees still apply.