All About Air India Express Airline (IX): Complete Passenger Guide 2025

29.Sep.2025

Air India Express is India’s low-cost international airline, integrating the country with famous tourist places across the Middle East and Southeast Asia. Initiated as a subsidiary of Air India, it was established in 2005 to provide affordable international destinations for Indian passengers while maintaining world-class safety and service standards. Over the years, the airline has carved out a strong identity as a reliable, value-driven carrier for leisure travellers, expatriates, and business passengers alike.

The Journey of Air India Express

Air India Express was designed to fill the gap between growing demand for affordable worldwide travel and the selective supply of low-cost international flights. The airline started its operations in April 2005 with a fleet of Boeing 737-800 aircraft. Its first flight took off from Thiruvananthapuram to Abu Dhabi, marking the start of its journey toward becoming a preferred budget airline for Indians travelling abroad.

The airline’s initial focus was to serve the Indian diaspora in Gulf countries such as the UAE, Oman, and Saudi Arabia. After some time, it grew its network to include Southeast Asian destinations such as Singapore, Kuala Lumpur, and Bangkok. Its growth story is tied closely to the increasing demand from Non-Resident Indians, tourists, and professionals seeking affordable and convenient international connections.

Aircraft and Fleet Size

Air India Express manages a modern, all-Boeing 737 fleet designed to improve operational performance and budget-friendly maintenance. This single-model fleet approach ensures smooth training for pilots and crew while minimising overall operating expenses. The single-class arrangement of the aircraft increases seating capacity without sacrificing passenger comfort.

Each aircraft reflects the heart of India, often enhanced with tail art depicting various aspects of Indian culture, traditions, monuments, and art forms. This cultural branding is unique and helps the airline stand out among other carriers.

Routes and Destinations of Air India Express (IX)

The airline’s network spans across major Indian cities and connects them with more than a dozen international destinations. Its operations primarily cover Gulf and Middle Eastern countries, including Dubai, Abu Dhabi, Sharjah, Doha, Muscat, Dammam, Riyadh, Bahrain, and Kuwait.
Beyond the Gulf, Air India Express also serves Southeast Asian hubs including Singapore, Kuala Lumpur, and Bangkok. Domestically, it connects tier-II cities such as Mangalore, Trichy, Calicut, and Lucknow to these international destinations, catering to travellers who otherwise had limited direct flight options.

Services Onboard

As a low-cost airline, Air India Express follows a Basic service model, yet still offers passengers essential comforts and conveniences. Some highlights are:

Affordable Meals: Pre-booked meal options are available at low prices. Complimentary snacks are offered sometimes, depending on the route.
Comfortable Seating: seats are designed for comfort with sufficient legroom.
In-flight Shopping: A small duty-free shopping outlet is available on select flights.
Entertainment: Airlines advised passengers to bring their own devices, as in-flight entertainment is limited to keep fares low.

Despite being a budget airline, Air India Express emphasises punctuality, safety, and customer service, ensuring that passengers enjoy a smooth travel experience.

Baggage Policy

Air India Express offers a standard baggage allowance that is customised to meet the needs of international travellers. Depending on the fare type and routes, passengers are usually permitted to check 20-30 kg of luggage. In extra to one piece of cabin baggage up to 7 kg, the airline provides the option to purchase an additional baggage allowance online at a discounted price.

Safety and Reliability

Air India Express places a strong focus on safety standards, connected with its parent company, Air India and international aviation regulations. The airline has received identity for its commitment to maintaining operational reliability and following global safety standards.

About Air India Express Airline (IX)- FAQs

1. What is Air India Express?

Air India Express is a low-cost international airline and a subsidiary of Air India, connecting Indian cities with the Gulf and Southeast Asia at affordable fares.

2. When was Air India Express founded?

Air India Express was established in 2005 to provide budget-friendly international flights for Indians, especially targeting Gulf-bound expatriates, leisure travellers, and professionals.

3. Who owns Air India Express?

Air India Express belongs to Air India, which is now part of the Tata Group after the airline’s privatisation in 2022.

4. Where is Air India Express headquartered?

The airline is headquartered in Kochi, Kerala, with additional operational bases in cities like Kozhikode, Thiruvananthapuram, and Mangalore.

5. What type of airline is Air India Express?

It is a low-cost international carrier offering affordable, point-to-point connectivity without frills, focusing on budget-conscious passengers.

6. Why does Air India Express operate a single-type fleet?

A single-type Boeing 737 fleet reduces training, maintenance, and operational costs, making the airline efficient and cost-effective.

7. Which countries does Air India Express fly to?

It primarily flies to Gulf countries, including the UAE, Oman, Saudi Arabia, Bahrain, Qatar, Kuwait, and Southeast Asia, as well as Singapore, Malaysia, and Thailand.

8. Does Air India Express provide meals?

Yes, pre-booked meals are available at nominal costs. Complimentary snacks may be offered on select routes.

9. How comfortable are the seats on Air India Express?

Seats are ergonomically designed, offering good comfort and legroom compared to other low-cost carriers.

10. How can I contact Air India Express customer care?

Passengers can reach customer service via helpline numbers, email, or the official website support.

11. Does Air India Express have a frequent flyer program?

Currently, Air India Express does not operate an independent loyalty program, but integration with Air India’s scheme is expected.

12. Can I book group tickets with Air India Express?

Yes, group booking options are available through the airline’s official portal or customer care.

13. Does Air India Express accommodate passengers with special needs?

Yes, the airline provides wheelchair assistance and other support for elderly and differently-abled passengers.

14. Why should I choose Air India Express?

It offers affordable international fares, direct routes from smaller cities, reliable service, and a strong cultural identity-ideal for cost-conscious travellers.