Singapore Airlines Flight Cancellation Policy 2025 | Easy Refund Guide

The cancellation policy of Singapore Airlines depends on factors like:

• The purchased ticket type, whether it is non-refundable, refundable or award tickets.
• Fare rules are clear-cut for your booking class.
• Destination and routes.
• Cancellation is done within 24 hours of flight booking or closer to departure.

Singapore Airlines has designed comfort into its policy, verifying that travellers with different ticket types can still manage their bookings successfully. Penalties and refunds depend on the specific circumstances, but the airline offers clear guidelines that can be accessed during the booking process.

Like many leading airlines, Singapore Airlines offers a 24-hours free cancellation policy. Here’s how it works.

• If you book your flight directly through the Singapore Airlines website, mobile app, or call centre, cancellation can be done within 24 hours of booking to avoid additional charges.
• The booking must be made at least one week (7 days) before the scheduled departure.
• The full amount will be refunded to the original mode of payment.    

Singapore Airlines tickets can be classified into various categories based on fare classes. Each has different cancellation rules.

• Refundable Tickets: Passengers holding fully refundable fares can cancel anytime before departure. A small service charge may apply, depending on the route and class. And refunds are given back to the original payment method, usually within 7 to 20 business days.
• Non-Refundable Tickets: These are cheaper fare classes that come with restrictions. If cancelled, passengers generally cannot get a cash refund. And in some cases, the value of the ticket can be converted into a travel credit or voucher for future use.
• Award Tickets (KrisFlyer Miles): If you used KrisFlyer miles to book, cancellations are allowed. A small service fee may be charged for redepositing miles into your account. And the fee depends on your membership status and ticket type.

If a passenger does not show up for their flight without cancelling in advance, it is considered a no-show. In this case:

• A no-show fee applies, which varies depending on the route and class of travel.
• Refunds may be forfeited entirely for non-refundable tickets.
• It’s always advisable to cancel or rebook in advance to avoid losing the full ticket.

In some instances where the airline itself cancels a flight due to technical, operational, or weather-related reasons, passengers are entitled to:

• A full refund of the unused ticket value.
• Free rebooking is offered on the next available flight.
• Accommodation, meals, or transport assistance for long delays, depending on circumstances.

When eligible for a refund, Singapore Airlines initiates the process once the request is submitted online or through customer support. Key points:

• The refund process typically takes 7–20 business days, depending on the payment method.
• Credit card refunds may appear sooner, while bank transfers can take longer.
• For bookings made via travel agents, the refund must be processed through the respective agency